privacy

 

Calibrate Compliance Privacy Policy 

Introduction

This Privacy Policy outlines how Calibrate Compliance ("we", "our" or "the Company") practices with respect to information collected from users who access our website ("Site") or otherwise share personal information with us (collectively: "Users"). 

Calibrate Compliance Limited is registered in England & Wales with company number 10504156 and registered office address 19 St. Christophers Way, Pride Park, Derby, England, DE24 8JY. 

Grounds for data collection 

Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject. We also rely on the legitimate interests lawful basis to use your personal information for direct marketing purposes. The legitimate interest that we pursue is our commercial interests in promoting our products and services to you as you may have previously been a recipient of or enquired about our services. 

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read this Privacy Policy and use it to make informed decisions. 

 What information do we collect?

We collect two types of data and information from Users. 

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information about your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information ("Personal Information") we collect is individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:
  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
  • Registration information: When you register with our Site you will be asked to provide us with certain details such as: full name; email or physical address, and other information.  
  • Business details: We collect information such as business name, trading history, financial data, strategy, business processes and Management Information including as regulatory information, complaints data and quality assurance information.
  • Personal information: We typically collect information relating to key personnel in businesses including directors, senior managers, staff, sole traders and shareholders/proprietors. The typical personal information we handle relating to the aforementioned includes full name and title (including previous name(s) and reason for name change), employment history, job title, role description, financial probity information (e.g. judgement debt information, bankruptcy). However, we also process personal information relating to your staff such as full name, job title, role descriptions and training and competence records including quality assurance results. 
  • Health data: In some limited circumstances, when making representations or assisting you to make representations on your behalf relating to gaps in your employment history related to periods of illness.
  • Criminal convictions and offenses: In some circumstances, we may handle your personal information relating to criminal convictions and offences in order to provide you with the best advice.

    How do we receive information about you?

    We receive your Personal Information from various sources:

    • When you voluntarily provide us with your personal details in order to register on our Site;
    • When you use or access our Site in connection with your use of our services;
    • From public sources such as public registers and social media. 

      How do we use your information?

      We do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.

      We may use the information for the following:
      • Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any service issue you may have;
      • To communicate with you and to keep you informed about our latest updates and services;
      • To market our websites and products (see more under "Marketing"); 
      • For statistical and analytical purposes, intended to improve the Site.
      in addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

      In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 
      • Hosting and operating our Site;
      • Providing you with our services, including providing a personalised display of our Site;
      • Storing and processing such information on our behalf; 
      • Serving you with advertisements and to assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
      • Performing research, technical diagnostics or analytics. 
      We may also disclose information if we have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

      User Rights 

      You may request to: 
      1. Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information. 
      2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
      3. Request rectification of your personal information that is in our control.
      4. Request erasure of your personal information. 
      5. Object to the processing of personal information by us. 
      6. Request to restrict processing of your personal information by us.
      7. Lodge a complaint with a supervisory authority.
      However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. 

      Retention

      We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

      We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

      Cookies

      We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

      A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

      The Site uses the following types of cookies:

      a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

      b. 'persistent cookies' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

      c. 'third-party cookies' which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

      Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

      We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, which pages they visit, when they do so, etc. We use the information we obtain from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

      Third-party collection of information

      Our policy only addresses our processing of your personal data. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you provide to them, or they otherwise collect. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

      This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy. 

      Transfer of data outside the EEA 

      Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

      Marketing

      We may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors, for the purpose of providing you with promotional materials concerning our services which we believe may interest you.  

      To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. 

      Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

      Corporate transaction

      We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

      Minors

      We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@calibratecompliance.co.uk.

      Updates or amendments to this Privacy Policy

      We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

      How to contact us

      If you have any general questions about the Site, the information we collect about you and how we use it or to exercise any and all of your individual rights, please contact us on the below:
       
      Email: info@calibratecompliance.co.uk
      Address: 19 St. Christophers Way, Pride Park, Derby, England, DE24 8JY

      Should you be dissatisfied with the way we use your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office, who are the UK’s data protection supervisory authority. You can lodge a complaint with the ICO by clicking here or calling the ICO on 0303 123 1113.

      We encourage that, in the first instance, you submit any complaint to us and give us the opportunity to investigate and resolve the same prior to lodging a complaint with the Information Commissioner’s Office. 


      Last Modified 13th April 2023
      Share by: