Experienced and professional
regulatory compliance and direct marketing consultancy

About

ABOUT

At Calibrate Compliance, we are a team of industry professionals and ex-regulators. We assist organisations on how best to meet the compliance and governance challenges of financial services and data protection regulation. 


Our aim is to advise, inform and assist you by sharing our knowledge and expertise to support your business vision.

KNOWLEDGE

VISION

SUPPORT


EXPERTISE


The Financial Conduct Authority (‘FCA’) regulates around 50,000 firms that offer financial services to consumers in the UK. The regulator’s role includes protecting consumers, keeping the industry functioning well, and promoting healthy competition between financial service providers.


We support firms with FCA regulation from preparing for authorisation to ongoing monitoring and support. Our background makes us one of the UK's leading experts in; 


  • Claims Management 
  • Funeral Planning 
  • Insurance Broking 

Get in touch to learn more about how we can support you.

Data protection in the UK is legislated by the Data Protection Act 2018 which is centred around The General Data Protection Regulation (EU GDPR) which came into force 25 May 2018. 


The Information Commissioner’s Office (‘ICO’) regulate data protection in the UK. The role of the ICO to uphold information rights in the public interest. Most organisation and sole trader that process personal information need to register with the ICO. 


Organisations and sole traders must ensure that they comply with the requirements set out in the Data Protection Act 2018 or face enforcement action by the ICO. We support our clients with ICO registrations, consultation on systems and processes, ongoing monitoring, documents and policies, auditing and representations to the ICO. 


Get in touch to find out more about our expertise in data protection. 


SERVICES

We understand that every business is different, that’s why our service options are designed to be flexible and tailored to suit you.

To become authorised, you must go through the regulatory gateway by applying for authorisation and satisfying the FCA’s requirements. 


Our holistic approach provides you with a unique proposition. Benefits of our service includes; 


  • A dedicated point of contact backed by regulatory expertise, for a more efficient and manageable project;
  • Our considerable compliance experience;
  • We can offer ongoing support to your firm throughout the process and beyond;
  • Our expansive industry network. 

We have a range of service options which can be fully tailored to suit you. 


Speak to us to discussion your application and how we can support you. 

Both the FCA and the ICO often undertake supervisory intervention by conducting visits, audits and requesting information. 


A vital way of ensuring your business is performing as it should and avoiding regulatory intervention is to ensure that your business is undertaking appropriate monitoring and auditing of your processes, products and consumer outcomes. We support firms by providing support and advice such as; 


  • Financial promotion reviews
  • Call monitoring
  • Client file reviews 
  • Competency reviews 
  • Policy reviews 
  • Data processing audits 
  • Privacy policy reviews 
  • Governance reviews 
  • Threshold condition assessments 
  • Gap analysis 
  • Product governance reviews 

Our monitoring and auditing services can be provided remotely or on-site to suit your requirements. Get in touch today to find out more. 

The Consumer Duty comes into force from 31st of July 2023 and creates a shift in focus for FCA regulated firms. 


Firms will now need to demonstrate that they put their consumers’ needs first, produce communications that consumers can understand, provide fair-value products and services that meet consumer needs and provide consumer support when they need it. 


Firms must review their current systems and controls, policies, procedures and products to identify any key areas of risk and implement any changes which may be required before July 2023. 


We take a pragmatic and holistic approach in how we support firms prepare for the Consumer Duty. Get in touch to discuss how we can support your implementation of the Consumer Duty. 


Senior Manager & Certification Regime (‘SM&CR’) is centred around accountability and responsibility of individuals with regulated organisations. 


SM&CR pushes firms to ensure that they can demonstrate that senior managers and those working within their business have the necessary skills, knowledge and integrity to act in the customers’ best interests. 


The FCA approve all individuals within a regulated organisation acting as senior managers. This means that individuals who apply to hold a Senior Manager Function (‘SMF’) must demonstrate their suitability and understanding of the rules. 

We support senior managers and firms with their requirements including; 

  • SMF applications 
  • Change in SMF holders/responsibilities 
  • Preparation for competency interviews 
  • Training 

Get in touch to speak to us about SM&CR and how we can support you. 




The FCA use data collected through regulatory returns and surveys as a way to supervise the firms it regulates. 


Submitting reports accurately and on time is vital in demonstrating your firms governance and controls positively and avoids unwanted supervisory attention.


We understand that submitting information to the FCA can seem daunting. Through our retained and pay-as-you-go support services, we assist organisations like yours with their regulatory reporting, including; 


  • RegData 
  • Directory Persons 
  • Financial resilience surveys 

Get in touch to discuss how we can support you with your regulatory reporting. 

Training is a vital component to any organisation whether it is for senior managers or front-line staff. 


We provide training that encourages participation on what can be tough subjects to engage with. 

We offer our training services through; 

  • Classroom
  • Virtual classroom 
  • On Demand 

Get in touch today to discuss our training support solutions. 


CONTACT US

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